GUARANTEE Most items carry a 30-day buy-back guarantee. Take note, however, that we do not refund the shipping and handling fee, and that there is a $5.00 or 15% restocking fee. The following conditions must be met before a refund will be issued: • the item must be returned within 30 days of the order date • the item must be in its original (new) condition Non-returnable items include the School Program Kits containing DIGI-WALKER™ step counters/pedometers (as they contain packets that cannot be returned once opened), Posters, CHALLENGE™ Charts, Guidebooks, Activity Records, any stationery products, all custom labeled goods, and special orders. Visit our Return Policy page for more information. WARRANTY The DIGI-WALKER™ step counter and the NL-series activity monitor are each warranted to the original purchaser or recipient against manufacturer's defects in materials and workmanship under normal use and conditions, as determined by NEW-LIFESTYLES, for one year from the date of purchase. During the warranty period, NEW-LIFESTYLES will repair or replace your defective step counter or activity monitor, or return your money — we choose the most appropriate solution for your situation. This warranty does not apply to batteries, LCD displays, or damage incurred through misuse, abuse, mishandling, negligence, accident, tampering, unauthorized repair or use in violation of the operating instructions. A few specific examples of things not covered by this warranty are breaking the case, breaking the clip, breaking the liquid crystal display, or getting the unit wet. Units with this type of damage will not be replaced. In the event that you discover a warranted defect, place the following in a crush-resistant mailer: 1) the step counter or activity monitor; 2) a printout of this page (fill in the blanks below); 3) your dated sales receipt and 4) $8 if in the U.S. or $20 if in Canada or Mexico (for return shipping and handling), in the form of a check or money order in U.S. funds made payable to: NEW-LIFESTYLES, INC. Warranty Form Name ________________________________________ Address ______________________________________ City _____________________ State___ Zip ______ Phone number (____)___________________ E-mail _______________________________ Where purchased ______________________________ Purchase price _______________________ Problem with product __________________________ We do repair broken DIGI-WALKER™ step counters and NL-series Accelerometers for a small fee. You simply need to e-mail or call us for a diagnosis and a repair authorization.
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